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At Siya Handmade, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process as outlined below.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is defective or damaged upon delivery.
  • You received an incorrect item.
  • The product remains unused and in its original condition with all tags and packaging intact.

2. Timeframe for Returns

  • All return requests must be initiated within 7 days of receiving the product.
  • Requests made beyond this timeframe will not be accepted.

3. Non-Returnable Items

The following items are non-returnable:

  • Products marked as “final sale” or “non-returnable.”
  • Opened or used personal care products for hygiene reasons.
  • Custom or personalized items unless damaged or defective.

4. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at support@siyahandmade.com with your order details.
  2. Provide a brief description of the issue and attach images of the product if damaged or defective.
  3. Once approved, you will receive instructions on how to return the product.

5. Refund Policy

  • Refunds will be processed only after the returned product has been inspected and approved.
  • Refunds will be issued to the original payment method within 7-10 business days after approval.
  • Shipping charges are non-refundable unless the return is due to a mistake on our part.

6. Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, you may choose a refund or an alternative product.

7. Damaged or Defective Items

If your product is damaged or defective upon arrival:

  • Report the issue to us within 48 hours of delivery.
  • Provide photographs of the damaged product and packaging for verification.
  • A replacement or refund will be processed promptly.

8. Shipping Costs for Returns

  • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
  • For all other returns, customers are responsible for the shipping charges.

9. Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us:

We value your trust and strive to make your shopping experience with Siya Handmade delightful and worry-free.